Return & Refund

Not every order works out, and that's okay. If something you bought from us isn't quite right, here's how we'll sort it out.

🔄 You've got 30 days

From the day your item arrives, you have a full 30 days to request a return — no need to rush a decision the moment the package shows up.

✅ What we need from you

To keep things fair for everyone, we ask that:

  • The item hasn't been used and is still in its original condition
  • It comes back in its original packaging, tags still attached if it had any
  • You've got some proof of purchase handy — your order number or invoice works fine

If a return shows up without these, we may have to send it back rather than process it, so it's worth double-checking before you ship anything.

🚚 Starting a return

  1. Email us at support@myhappymart.com with your order number and a quick note on why you're returning it.
  2. We'll get back to you with return instructions and the address to send it to.
  3. Pack it up securely and send it our way.
  4. Once it arrives and we've had a look, we'll let you know where things stand.

💸 Getting your money back

Once your return is approved, your refund goes straight back to whatever payment method you originally used — usually within 7-10 business days of us receiving the item. If shipping fees applied to your order, those aren't refundable unless the return happened because of a mistake on our end, like a wrong or defective item.

🚫 A few things we can't take back

Some items just aren't returnable, for hygiene or practical reasons:

  • Anything that's been used, washed, or damaged after it reached you
  • Perishable items or hygiene-sensitive products (certain pet accessories fall here)
  • Gift cards or promotional vouchers
  • Anything customized or personalized specifically for you

⚠️ If something arrived damaged or wrong

This one's on us to fix. Reach out within 48 hours of delivery and we'll sort out a replacement or a full refund, no extra cost to you.

📦 Who covers return shipping

If you're returning something simply because it wasn't what you expected, the return shipping cost is on you. But if we made the mistake — wrong item, defective product — that's on us. Either way, we'd suggest using a shipping method with tracking, just so there's no question about whether it made it back to us.

❓ Still have questions?

Returns can feel like a hassle, and we get that. If anything here is unclear or you just want to talk it through, our team is genuinely happy to help.

📧 Email: support@myhappymart.com