FAQ

Got a question before or after ordering? Chances are it's answered below — and if not, we're just an email away.

Ordering

What can I buy at MyHappyMart?
A bit of everything, honestly — men's and women's fashion, pet accessories, e-bikes, monitors, and home & kitchen essentials.

How do I place an order?
Add what you want to your cart, head to checkout, and fill in your shipping and payment details. You'll get a confirmation email the moment it's placed.

Can I change or cancel my order after I've placed it?
Reach out to us at support@myhappymart.com as soon as you can. We process orders quickly, so we can only make changes before it's shipped — the sooner you tell us, the better our chances of catching it in time.

Shipping

How long does shipping take?
Usually 10-12 business days from payment confirmation to shipment. Occasionally things run a little slower during busy periods or around holidays, but we'll keep you in the loop with tracking either way.

How much does shipping cost?
It depends on your order's size, weight, and where it's headed — you'll see the exact cost at checkout before you pay. Keep an eye out for free shipping promotions too, we run them from time to time.

Will I get a tracking number?
Yes, as soon as your order ships you'll get an email with a tracking link.

Do you ship outside Germany?
We ship to the regions shown at checkout. If your country isn't an option there, we're not shipping there just yet.

Why haven't all the items in my order arrived together?
If you ordered a few things at once, they sometimes ship in separate packages depending on stock and warehouse location — nothing to worry about, they're all on their way.

Returns & Refunds

What's your return policy?
You've got 30 days from when your item arrives to request a return, as long as it's unused, in its original packaging, and you've got proof of purchase.

Who pays for return shipping?
That's on you, unless the item was defective or we sent the wrong one — in that case, it's on us.

How long until I get my refund?
Once we've received and looked over your return, we'll let you know it's approved and send your refund back to your original payment method within 7-10 business days.

My item arrived damaged or wrong — what now?
Email us right away at support@myhappymart.com with your order number and a photo of the item. We'll get a replacement or refund sorted quickly, no hassle.

Payment

What payment methods do you accept?
Major credit and debit cards, plus a few other secure options you'll see at checkout.

Is my payment information safe with you?
Yes — everything runs through secure, encrypted checkout, and we never see or store your full card details.

Still stuck?

Email us at support@myhappymart.com or give us a call at +49 15906808092. We're genuinely happy to help.